Organisations booking training courses are requested to pay the fee within 28 days of the date of the invoice.
Multiple delegate booking discounts apply to delegates booked at the same time, on the same course or same combination of courses, and from the same organisation, and may not be used in conjunction with any other discount or offer.
Cancellations by the Delegate / Refunds
|Notice given by delegate (prior to course date)||Applicable fee / procedure|
|More than one calendar month||Delegates may transfer free of charge to any other equivalent price or cheaper course (balance to pay for more expensive course). For cancellations, an administration fee of £20 per delegate will be charged.|
|Between one calendar month and two weeks||Delegates may transfer free of charge to any other equivalent price or cheaper course (balance to pay for more expensive course). For cancellations, an administration fee of £20 per delegate will be charged.|
|Between one week and two weeks||Delegates can transfer to any another course for £20 (plus VAT) per delegate, plus any difference in course fees where the new course is more expensive. No refund is payable for cancellation.|
|Between one week and 24 hours||Delegates are entitled to receive 50% of the cost of the booked course against any other training course held within one year from the date of the cancelled course. The new course must be booked within three calendar months of cancellation. No refund is payable.|
|Between 24 hours and start time of course||No refund. No discounts. No transfers permitted.|
Where a delegate transfers his/her booking to another course, the delegate will not be entitled to any refund where he/she cancels attendance at that other course. Only one transfer is permitted per course per delegate – the fee will be charged as above.
Alterations / Cancellations of Courses by Wild Ideas
It may be necessary for Wild Ideas to change the content and timing of a course, the trainer, the date or the venue.
In the unlikely event of the course being cancelled by Wild Ideas, a full refund will be made unless the delegate transfers his or her booking to an alternative date/city for the course.
For all bookings, the liability of Wild Ideas shall be limited to the amount of the fee actually paid to Wild Ideas by the delegate. For this reason delegates are encouraged to not to book travel or accommodation more than 10 days prior to any course date.